Module 1 Promoting communication skills

Unit 1 What is communication
8 Topics
Topic 1 Definition
Topic 2 Process of communication
Topic 3 Communication models
Topic 4 Verbal communication
Topic 5 Non-verbal communication
Topic 6 Communication transversal-skills
Topic 7 Active Listening
Topic 8 Communication barriers
Unit 2 Strategies for Effective Communication targeting a group
10 Topics
Topic 1 Introduction
Topic 2 Create a safe learning environment with supportive relationships
Topic 3 More teamwork
Topic 4 Body language
Topic 5 Active listening
Topic 6 Feedback
Topic 7 Sense of humor
Topic 8 Technical skills
Topic 9 Be clear
Topic 10 The keys to good communication
Unit 3 Communicating with Students
7 Topics
Topic 1 Introduction
Topic 2 Importance of communication at low school age
Topic 3 Ways to connect with your students
Topic 4 The first five minutes
Topic 5 Participating in out-of-school activities
Topic 6 Being available
Topic 7 Confidentiality
Unit 4 Communicating with Parents
7 Topics
Topic 1 Effective communication with parents
Topic 2 Listening to parents
Topic 3 Speaking with parents
Topic 4 Communicating with respect
Topic 5 Raising concerns with parents
Topic 6 Dealing with concerns raised by parents
Topic 7 Communicating with Colleagues
Unit 5 Communicate in emergencies
3 Topics
Topic 1 Introduction
Topic 2 Principles for effective communications in emergencies
Topic 3 Use a planning process that incorporates effective risk communication principles in your organization
References
Independent study (self-study)
3 Topics
Activity 1
Activity 2
Activity 3
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Topic 8 Communication barriers

Module 1 Promoting communication skills Unit 1 What is communication Topic 8 Communication barriers

When communicating, watch out for possible communication barriers:

  • Physical barriers–closed doors that interfere with teamwork, noise that disturbs a meeting, distance that may cause defects in communication, etc.
  • Semantic and language barriers –lack of clarity, words with multiple meanings, not being specific
  • Socio-psychological barriers –stress, distrust, different attitudes
  • Organisational barriers –lack of communication policy, poorly defined responsibilities in the company
  • Cross-cultural barriers –different mindset, values, concepts of time and space, meaning of gestures, etc.

Some barriers can be overcome by better organisation, others require good communication skills including active listening and empathy, questioning and reflection, effective speaking, storytelling, non-verbal communication.

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